CCC Cabinets covers every cabinet with a 5-year limited warranty on defects in material and workmanship and a 2-year limited warranty on painted finishes. Warranties are non-transferable and require proof of purchase. Natural wood characteristics such as color variation, knots, pinholes and mineral streaks are not treated as defects, and the warranty does not cover misuse, improper installation, modification, or exposure to excessive moisture or temperature.
To start a claim: contact CCC Cabinets at (872) 241-5525 or [email protected] before returning anything — photos of the defect may be required. Full terms, payment, discount and tax-exemption policies are below.
Cabinet Construction & Care
Natural Characteristics of Wood:
Variations in wood color result from mineral differences in the tree’s origin. Over time, wood may darken or change color due to light exposure. Natural features such as knots, pinholes, mineral streaks, and snap runs are inherent to the beauty of wood and enhance the unique look of your cabinetry.Cleaning & Maintenance:
- Keep cabinets dry and clean regularly with a soft cloth, mild detergent, and warm water.
- Avoid using silicone or wax-based products, as they can cause damage to the finish.
- Wood polishes are acceptable if they do not contain harmful chemicals.
Warranties
Coverage:
- 5-Year Limited Warranty on defects in material and workmanship.
- 2-Year Limited Warranty on painted finishes.
Terms:
- Warranties are non-transferable and require proof of purchase.
- Natural wood characteristics such as color variations, knots, or streaks are not considered defects.
- The warranty does not cover products that are misused, improperly installed, modified, or exposed to excessive moisture or temperature.
Claims:
- Do not send defective items without submitting a claim.
- Contact CCC Cabinets by phone or email to initiate a warranty claim. Pictures of defects may be required to process your claim.
Warranty questions, answered
What does the CCC Cabinets warranty cover?
CCC Cabinets provides a 5-year limited warranty on defects in material and workmanship and a 2-year limited warranty on painted finishes. Coverage requires proof of purchase.
How long is the CCC Cabinets cabinet warranty?
Five years on defects in material and workmanship, and two years on painted finishes.
Is the CCC Cabinets warranty transferable?
No. Warranties are non-transferable and require proof of purchase, so they stay with the original purchaser.
What is not covered by the warranty?
Natural wood characteristics such as color variations, knots, pinholes and mineral streaks are not considered defects. The warranty also does not cover products that are misused, improperly installed, modified, or exposed to excessive moisture or temperature.
How do I file a warranty claim with CCC Cabinets?
Contact CCC Cabinets by phone at (872) 241-5525 or by email at [email protected] to initiate the claim first. Pictures of the defect may be required to process the claim. Do not send defective items back without submitting a claim.
How should cabinets be cleaned so the warranty stays valid?
Keep cabinets dry and clean them regularly with a soft cloth, mild detergent and warm water. Avoid silicone or wax-based products, which can damage the finish. Wood polishes are acceptable if they do not contain harmful chemicals.
Forms of Payment
- Accepted Payment Methods:
- Cash, check, certified check, debit card, and wire transfers.
- Credit card payments incur a 2% processing fee. Debit card payments have no additional fees.
Discounts
- Eligibility:
- Discounts apply only to merchandise. Assembly, delivery, and modification fees are not eligible for discounts.
- For details on promotions or discounts, contact a CCC Cabinets sales representative.
Taxes & Exemptions
- Dealers must provide a valid resale certificate for tax exemptions.
- Submit the certificate via:
- Fax: 847-892-3390
- Email: [email protected]
Past Due Balances
- A 3% late fee interest will be charged on all past-due balances on the 1st of every month.
- Avoid late fees by ensuring timely payment.
Returned Checks
- A $35 fee applies to any returned check.
- If a check is returned, CCC Cabinets reserves the right to remove any promotional discounts applied to the invoice.
- Full payment will be required to complete or resume the order.
For additional information or assistance, contact us at [email protected] or call our office directly.